Frequently Asked Questions

How large is the Baby E Playhouse venue? What is the maximum capacity?

Baby E Playhouse is approximately 3,000 sq ft, featuring a spacious party area, play zone and dining area. The venue can comfortably accommodate up to 40+ guests (adults and children combined). Contact us via WhatsApp for specific capacity queries.

What services are included in the booking fee?

Your booking includes: free theme backdrop decoration, free cake table setup, balloon decorations, digital invitation card, party flow management, cake cutting service, and pre-party storage service. All 7 services are included at no extra charge.

Can I bring my own cake and food?

Yes! Baby E Playhouse welcomes your own cake, food and drinks. We provide cake cutting service and have ample table space for your food spread. We can also recommend catering options if needed.

How many backdrop themes are available?

We offer multiple theme backdrops including Animal, Car, Cartoon, Princess, 1st Birthday, Minimalist and Seasonal themes. All backdrop decorations are free, included in every booking. WhatsApp us for specific theme availability.

What is the difference between 3-hour and 4-hour bookings?

A 3-hour booking (from HK$4,800) is ideal for smaller guest lists (under 20) or simpler party programmes. A 4-hour booking (from HK$6,300) works better for larger groups, more activities, or families who want extra setup time. WhatsApp us if you're unsure — we'll help you decide.

Where is Baby E Playhouse located? Is it easy to get to?

Baby E Playhouse is located at Room 808, 8/F, IEC3, 18 Tai Chung Road, Tsuen Wan, New Territories. It is approximately 5 minutes walk from Tsuen Wan MTR Station, with multiple car parks nearby.

How do I make a booking? Is a deposit required?

Booking process: WhatsApp us your party date, time and estimated guest count → We confirm availability → Pay a deposit to secure your slot → Finalise theme and decoration details → Enjoy your party! For deposit details, please WhatsApp us directly.

Can I set up early before the party?

Baby E Playhouse offers a pre-party storage service so you can drop off supplies before your event day. On the party day, our staff will help confirm all setup is ready. We recommend arriving 15–20 minutes before guests.

What is the cancellation and refund policy?

Refund terms depend on the cancellation date. Please notify us as early as possible via WhatsApp if you need to cancel. We will provide full details on the refund policy at the time of booking.

Can I bring additional balloons or decorations?

Yes! You're welcome to bring extra balloons, props or decorations. The standard decoration package (backdrop, cake table, balloons) is already included. For special requests like large balloon columns or custom displays, please discuss with us in advance via WhatsApp.

What ages is Baby E Playhouse suitable for?

Baby E Playhouse is designed for children aged 0 to 8 years. The venue is safe for babies and toddlers, making it perfect for 1st birthday celebrations, preschool birthday parties and primary school kids' parties alike.